Privacy Policy

Company: Labaiq For Programming And Designing

Effective Date: 1 Feb 2026

Jurisdiction: State of Qatar

This Privacy Policy ("Policy") governs how Labaiq For Programming And Designing ("Labaiq", "we", "us", or "our") collects, stores, processes, uses, shares, and protects information obtained from users of our B2B marketplace platform accessible at www.labaiq.com and through any associated mobile applications or APIs (collectively, the "Platform"). By registering for, accessing, or using the Platform, you acknowledge that you have read, understood, and agreed to this Policy in its entirety.

This Policy is compliant with applicable laws and regulations of the State of Qatar, including but not limited to Law No. 13 of 2016 concerning Personal Data Privacy Protection, and international best practices for data governance. If you do not agree with the terms of this Policy, you must immediately discontinue use of the Platform.

1. Who We Are

Labaiq For Programming And Designing is a B2B marketplace platform incorporated and operating under the laws of the State of Qatar. Our Platform connects businesses, service providers, vendors, buyers, and professionals primarily operating within or targeting the Qatari market.

Registered Address: Building No. 83, Unit No. 4, Zone 38, Street No. 231, Sahim Bin Ahmad, Doha – Qatar

Email: [email protected] | Phone: +974 4436 4436, +974 4493 4494, +974 5071 7171

2. Scope of This Policy

This Policy applies to:

All registered business accounts, individual professional users, and visitors to the Platform.
Data collected through the website, mobile applications, APIs, customer support channels, email communications, and offline interactions related to the Platform.
Data processed on behalf of businesses using our Platform services.
Third-party integrations and partner services connected to the Platform.

This Policy does NOT apply to third-party websites linked from our Platform. We encourage you to review the privacy policies of any third-party services you access through links on our Platform.

3. Information We Collect

3.1 Information You Provide Directly

When you register, create a business profile, or interact with our services, we collect:

Business registration details: Company name, commercial registration number, trade licence details, industry sector, and company size.
Contact information: Business address, phone numbers, email addresses, fax numbers, and WhatsApp contact details.
User account details: Name, job title, department, login credentials (username and encrypted password), and profile photograph.
Financial and billing information: Bank account details (for payment processing), VAT registration numbers, billing address, and invoice preferences.
Listing and advertisement content: Product descriptions, service details, pricing, images, documents, brochures, and promotional materials you upload.
Communications: Messages exchanged through our internal messaging system, support tickets, feedback forms, and correspondence with our team.
Identity verification documents: Commercial registration certificates, chamber of commerce certificates, and other business verification materials.

3.2 Information Collected Automatically

When you use the Platform, we automatically collect:

Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
Usage data: Pages visited, search queries entered, listings viewed or saved, time and duration of visits, click-through rates, and navigation paths.
Location data: Country, city, and approximate geographic location derived from IP address or GPS (if permission is granted on mobile).
Transaction metadata: Timestamps, transaction IDs, ad impression data, and interaction logs.
Log files: Server logs recording access requests, error logs, and security-related events.

3.3 Information from Third Parties

Social media platforms: If you connect a LinkedIn, Google, or similar account, we may receive profile information as permitted by your settings on those platforms.
Payment processors: Transaction status, payment confirmation codes, and fraud-prevention signals.
Analytics partners: Aggregated audience and behavioural data from platforms such as Google Analytics.
Business directories and public records: Publicly available business registration data to verify accounts.

4. How We Use Your Information

4.1 Platform Operations

Creating and managing your business account and listings.
Processing transactions, subscription payments, and advertising fees.
Facilitating connections and communications between buyers and sellers.
Displaying your business profile and listings to other Platform users.
Sending transactional emails including registration confirmations, payment receipts, and listing updates.

4.2 Platform Improvement and Personalisation

Analysing usage trends to improve features, navigation, and user experience.
Personalising your dashboard, showing relevant recommendations and featured listings.
A/B testing new features and conducting user research.
Detecting and resolving technical errors or performance issues.

4.3 Safety, Security, and Fraud Prevention

Verifying the identity and legitimacy of businesses on the Platform.
Detecting, investigating, and preventing fraudulent, unauthorised, or illegal activity.
Enforcing our Terms of Use, listing rules, and community standards.
Protecting the rights, property, and safety of Labaiq, its users, and third parties.

4.4 Legal and Regulatory Compliance

Complying with applicable Qatari laws, regulations, and government directives.
Responding to lawful requests from courts, law enforcement agencies, and regulatory bodies.
Maintaining legally required records and audit trails.

4.5 Marketing and Communications

Sending you newsletters, product updates, and promotional offers where you have consented.
Informing you about new services, features, or marketplace opportunities relevant to your business.
Conducting surveys and gathering feedback to improve services.

You may withdraw your consent to marketing communications at any time by clicking 'unsubscribe' in any marketing email or by contacting us at [email protected].

5. Legal Basis for Processing

Contract performance: Processing necessary to deliver the services you have subscribed to.
Legitimate interests: Improving our Platform, preventing fraud, and marketing our services (where your interests do not override ours).
Legal obligation: Processing required to comply with Qatari law and regulatory requirements.
Consent: Where you have explicitly provided consent (e.g., marketing communications, cookies).

6. Sharing and Disclosure of Your Information

6.1 With Other Platform Users

Your business profile, listings, contact information (as selected by you), and user-generated content are visible to other registered users of the Platform as part of the marketplace's core functionality.

6.2 With Service Providers

We share data with trusted third-party vendors who assist us in operating the Platform, subject to strict data processing agreements:

Cloud hosting and data storage providers.
Payment gateway and banking service providers.
Email delivery and communication platforms.
Analytics and performance monitoring tools.
Customer support software providers.
Identity verification and KYC solution providers.

6.3 Legal Disclosures

We may disclose your information to government authorities, law enforcement, or regulatory bodies when required to do so by applicable Qatari law, court order, or when we believe in good faith that such disclosure is necessary to protect the rights, safety, or property of Labaiq, its users, or the public.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the acquiring entity. You will be notified of any such transfer.

6.5 Aggregated and Anonymised Data

We may share aggregated, anonymised data (which does not identify any individual or business) with partners, advertisers, or the public for research, marketing, and industry analysis purposes.

7. Data Retention

We retain your personal and business data for as long as your account is active or as needed to provide you services. After account termination:

Active transaction records: Retained for 7 years to comply with Qatari commercial and tax laws.
Communication logs: Retained for 3 years.
Marketing consent records: Retained until consent is withdrawn and for 1 year thereafter.
Security and fraud-prevention logs: Retained for 2 years.

You may request deletion of your data by contacting us, subject to our legal retention obligations.

8. Data Security

We implement industry-standard technical and organisational measures to protect your data, including:

SSL/TLS encryption for all data transmissions.
AES-256 encryption for sensitive stored data.
Role-based access controls limiting employee access to personal data.
Regular security audits, penetration testing, and vulnerability assessments.
Multi-factor authentication for administrative systems.
Incident response procedures compliant with Qatari data protection regulations.

Despite these measures, no system is entirely secure. In the event of a data breach affecting your information, we will notify you in accordance with applicable law.

9. International Data Transfers

Our primary servers are located in Qatar. If we transfer data outside Qatar (e.g., to cloud service providers), we ensure adequate safeguards are in place, including contractual clauses consistent with Qatari data protection law.

10. Your Rights

Subject to applicable Qatari law, you have the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your data where it is no longer necessary for the purposes collected.
Right to Restrict Processing: Request that we limit how we use your data.
Right to Object: Object to processing based on legitimate interests.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Withdraw Consent: Withdraw any previously given consent at any time.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days of receiving your request.

11. Children's Privacy

The Platform is intended exclusively for businesses and professionals. We do not knowingly collect data from individuals under the age of 18. If we become aware that such data has been collected, we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or a prominent notice on the Platform at least 14 days before the change takes effect. Your continued use of the Platform after such changes constitutes acceptance of the revised Policy.

13. Contact Us

For privacy-related inquiries, data subject requests, or complaints, please contact:

Labaiq For Programming And Designing

Building No. 83, Unit No. 4, Zone 38, Street No. 231, Sahim Bin Ahmad, Doha – Qatar

Email: [email protected]

Phone: +974 4436 4436 | +974 4493 4494 | +974 5071 7171

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Qatar.